Five Steps For Hiring A Technology Partner During This Pandemic

Mabel R. Acton

CEO and co-founder at Rootstack. I lead digital accelerations for companies across all industries.

The pandemic has transformed everyone’s life in the last year and a half. Anyone who says their daily life is still intact is lying. We stopped leaving home and started to do all our business online, often thanks to the fact that companies are making more and more efforts to offer a digital version of their business.

Technology Adoption On The Rise

Covid-19 accelerated the adoption of technology, as revealed by a recent survey conducted by McKinsey in 2020. At least 58% of users increased digital interaction with internet businesses. The companies that participated in the survey indicated that they focused on filling the gaps in their technology departments, implementing more advanced technologies and increasing innovation in their processes.

If, a few years ago, the incorporation of technology and innovation was not an immediate priority on the CEO and CTO agenda, today, it is the opposite. It is the main issue. According to research by IBM, in 2022, companies will be 62% more focused on the digital transformation of their processes.

And all this innovation has only brought positive results: cost reduction, the automation and streamlining of processes and teams adapting to their new digital environment. At least 55% of the companies that participated in this study have made permanent changes in their business strategies thanks to technology.

The Challenges Of Moving A Physical Business To The Internet

Moving a business to the internet or creating an e-commerce or a self-management platform for users is not a task that can be done overnight. It requires not only the company’s willingness to evolve and transform, but also a technology team on hand that is trained for the challenge.

In this context of the pandemic, IT teams have become too small due to the extremely high demand from users. Many businesses have not been able to create the platforms they need at the speed they want — simply because they cannot do so with limited staffers. Just in this situation, a technology partner can make a big difference.

As Cisco says in one of its recent articles, choosing the right partner is as important as choosing the technology with which you will develop your project. Your partner must have a wide range of technical skills but must also have the necessary experience to act in times of crisis, especially in a pandemic that has brought so many new difficulties to workflows.

Ask Your Potential Partner These Questions Before Hiring Them

Many vendors attract entrepreneurs with nice words, only to disappoint them later with poor software development and non-existent technical support. So that you do not suffer from this scenario, you must carefully evaluate the partner you plan to hire, so you can be sure that you will receive quality and efficient service according to your needs.

Tech Journal lists several key questions every company should ask its potential technology partner:

• What tools or technologies does it handle?

• What kind of solutions do you offer?

• Do you provide a perfect combination of products and solutions?

• Are they experts in modern services and devices that support digital transformation?

A good partner will have the necessary experience to guide your company to find the best technology for your unique projects, offering support in development and solutions when a problem occurs.

Five Steps To Follow

Before choosing a technology partner, you should go through a series of steps to make the right decision based on the project you have in mind.

• Define Your Project: You must be clear about what project you want to develop, its specifications and what your company needs. By being clear about this, you can interview potential partners and determine if they have the tools that your project needs. Experts echo this point in an article from CIO.

• Do Not Be Guided By Prices: When looking for a technology provider, you can find different rates, but I don’t recommend basing your choice solely on price. One being cheap and one being expensive does not necessarily reflect the quality of their work. Evaluate their skills — not their hourly rate.

• Look For References: Seeking out opinions from previous clients of a partner can give you references on their work. Ask if they guarantee quality and are responsible. You can also ask a potential partner for success stories from their clients.

• Evaluate Their Dynamics And Culture: Beyond the technical skills that a partner has, you should look at their culture. Ask them how they approach schedules and deadlines. It is important that you evaluate their communication styles, as their integration with your in-house team depends on that.

• Warranty Clauses: Any given partner’s work should not only cover the development of the project; they must also guarantee you a period of technical support in case there is a problem with the finished software.

Final Words

All a company wants is to feel safe working with a technology partner and be sure that they will receive support in times of crisis. Before making any decision, follow these steps to evaluate the profiles of various organizations, then choose the partner that will best help you boost your business. Digital transformation is complex, and that is why you must have the best ally possible.

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